Ordering Samples


How do I place my order?

1.Head to the products menu at the top of the page. 2. Click on the tile you like, choose your colour and hit the buy sample button. 3. You can select up to 6 samples. 4. Once you're happy with your order, click checkout, fill out your order details and hit submit order. 5. Your samples will arrive at your door within the 10 working days.


Can I order any product sample?

Yes you can order a sample of any product that displays the “buy a sample” button.


How many samples can I order?

You can order up to 6 samples per order.


How much do the samples cost?

Samples will cost from $3 - $20 each and shipping is free.


What size are the samples?

Sample sizes range from 5cm x 5cm to 15 x15cm and they're designed to be ‘handbag’ size so you can easily carry them around to match your key home furnishings. We do not cut our subways or pattern tiles in half this is why they cost little more.


Can I speak to someone in person?

Feel free to call us on 1300 868 196 Tuesday - Friday 10pm-4pm EST, or email us at hello@thetilepalette.com.au


Where do you deliver to?

Delivery is free anywhere in Australia.Please note: We do not deliver to PO Boxes.


Do I have to pay for shipping?

No – we'll take care of that.


How long will it take for my samples to arrive?

Up to ten business days in Australia.


Can you return/exchange samples?

Please choose carefully as refunds or exchanges cannot be given after an order has been placed for samples purchased online.


What if my samples are broken when they arrive?

We hope this never happens but can happen at times. Please notify The Tile Palette within 24hrs of receiving your samples, send through a photo to hello@thetilepalette.com.au along with your invoice receipt and we will resend you your sample free of charge.